Level 1 IT Support Analyst

We are seeking a proactive Desktop Support Analyst, with experience in customer-facing environments, to join our IT support team. This role is critical in ensuring end users receive a high standard of technical assistance across hardware, software, and enterprise applications. You will play a key role in maintaining business productivity by resolving incidents efficiently and delivering an exceptional user experience.

Key Responsibilities

  • Diagnose and resolve issues with desktops, laptops, and other office/IT devices.
  • Troubleshoot issues operating systems (Windows 11), Microsoft 365 applications, and other software issues and errors.
  • Manage incidents and requests through a ticketing platform.
  • Manage accounts across Active Directory, email platforms, etc.
  • Install, configure, and update software.
  • Support users by addressing and resolving issues using remote management tools.
  • Prepare new equipment including imaging, asset tagging, and software deployment.
  • Ensure all devices are maintained to a high standard and that all antivirus, encryption, and software is up to date.

What you’ll bring

  • Minimum 2 years’ IT and technical support experience, ideally with Microsoft 365 services including Teams and OneDrive.
  • Hands-on experience with ITSM ticketing systems – essential.
  • Knowledge of mobile device support and Mobile Device Management (MDM) solutions.
  • Strong background in desktop hardware troubleshooting and end-user support.

Desirable skills & capabilities

  • Very good communication skills.
  • Ability to maintain documentation to a good and comprehensive standard.
  • A “customer first” approach.
  • Strong time and workload management skill.
  • Strong problem-solving and analytical skills.

If you are a driven Desktop Support professional looking for an opportunity to make a tangible impact within a dynamic organisation, we would love to hear from you. Apply today.

Apply now

At a glance

  • Job reference: BBBH1113_1779437728
  • Location: Dublin, County Dublin
  • Job type: Full Time
  • Job sector: Technology
  • Salary: €30000 - €35000 per annum
  • Published: 22nd May 2026