# Level 1 IT Support Analyst

We are seeking a proactive Desktop Support Analyst, with experience in customer-facing environments, to join our IT support team. This role is critical in ensuring end users receive a high standard of technical assistance across hardware, software, and enterprise applications. You will play a key role in maintaining business productivity by resolving incidents efficiently and delivering an exceptional user experience.

### Key Responsibilities

- Diagnose and resolve issues with desktops, laptops, and other office/IT devices.
- Troubleshoot issues operating systems (Windows 11), Microsoft 365 applications, and other software issues and errors.
- Manage incidents and requests through a ticketing platform.
- Manage accounts across Active Directory, email platforms, etc.
- Install, configure, and update software.
- Support users by addressing and resolving issues using remote management tools.
- Prepare new equipment including imaging, asset tagging, and software deployment.
- Ensure all devices are maintained to a high standard and that all antivirus, encryption, and software is up to date.

### What you’ll bring

- Minimum 2 years’ IT and technical support experience, ideally with Microsoft 365 services including Teams and OneDrive.
- Hands-on experience with ITSM ticketing systems – essential.
- Knowledge of mobile device support and Mobile Device Management (MDM) solutions.
- Strong background in desktop hardware troubleshooting and end-user support.

### Desirable skills & capabilities

- Very good communication skills.
- Ability to maintain documentation to a good and comprehensive standard.
- A “customer first” approach.
- Strong time and workload management skill.
- Strong problem-solving and analytical skills.

If you are a driven Desktop Support professional looking for an opportunity to make a tangible impact within a dynamic organisation, we would love to hear from you. Apply today.

## Apply now

### At a glance

- Job reference: BBBH1113_1779437728
- Location: Dublin, County Dublin
- Job type: Full Time
- Job sector: Technology
- Salary: €30000 - €35000 per annum
- Published: 22nd May 2026