# Microsoft Teams UC Engineer (Hybrid – Dublin)

**Microsoft Teams UC Engineer (Onsite – Dublin)**  
**Location:** Dublin (Onsite)  
**Type:** Contract

**Overview**  
We are seeking a **Microsoft Teams-focused Unified Communications Engineer** to support and optimise an enterprise collaboration and telephony environment.  
This role is heavily centred on **Microsoft Teams Phone System** and end-user experience, with additional exposure to contact centre platforms. The environment has moved away from legacy UC platforms, so the focus is firmly on modern, cloud-based communication.

## Key Responsibilities

**Microsoft Teams (Core Focus)**  
- Administer and support **Microsoft Teams** in an enterprise environment  
- Manage and optimise **Teams Phone System** (voice enablement, policies, dial plans)  
- Configure and maintain:  
  - Auto attendants  
  - Call queues  
  - Call routing and flows  
- Troubleshoot voice quality, calling issues, and user experience problems  
- Support Teams integrations with telephony and enterprise systems

**User Experience & Support**  
- Act as the onsite point of contact for Teams-related issues  
- Provide hands-on support to users across collaboration and telephony  
- Resolve incidents quickly in a live, business-critical environment  
- Drive improvements in how Teams is used across the organisation

**Contact Centre (Secondary)**  
- Support **Genesys Cloud Contact Centre** (user setup, routing, basic config)  
- Troubleshoot call handling and platform issues  
- Collaborate with stakeholders to improve contact centre performance

**Operations & Environment**  
- Monitor and maintain service performance and availability  
- Work with global teams supporting a distributed user base  
- Document configurations, fixes, and changes

## Required Experience (Non-Negotiable)
- Strong, hands-on experience with **Microsoft Teams** in an enterprise environment  
- Deep experience with **Teams Phone System**:  
  - Call flows  
  - Voice policies  
  - Dial plans  
  - Call queues / auto attendants  
- Proven ability to **troubleshoot Teams voice and collaboration issues end-to-end**  
- Experience supporting **large user bases** (enterprise scale)  
- Comfortable working **onsite and directly with users**

## Nice to Have
- Experience with **Genesys Cloud Contact Centre**  
- Exposure to UC transformations or migrations to Teams  
- Understanding of voice/network fundamentals (SIP, QoS, latency)

## Profile
- Teams specialist – not a generalist  
- Hands-on problem solver who can fix issues fast  
- Strong communicator with end users and stakeholders  
- Comfortable in a live, high-dependency environment

## Apply now

### At a glance
- Job reference: BBBH1117_1780844391  
- Location: Dublin, County Dublin  
- Job type: Contract  
- Job sector: Technology  
- Salary: Negotiable  
- Published: 7th June 2026