Microsoft Teams UC Engineer (Onsite – Dublin)

Microsoft Teams UC Engineer (Onsite – Dublin)

Location: Dublin (Onsite)

Type: Contract

Overview

We are seeking a Microsoft Teams-focused Unified Communications Engineer to support and optimise an enterprise collaboration and telephony environment.

This role is heavily centred on Microsoft Teams Phone System and end-user experience, with additional exposure to contact centre platforms. The environment has moved away from legacy UC platforms, so the focus is firmly on modern, cloud-based communication.

Key Responsibilities

Microsoft Teams (Core Focus)

  • Administer and support Microsoft Teams in an enterprise environment
  • Manage and optimise Teams Phone System (voice enablement, policies, dial plans)
  • Configure and maintain:
    • Auto attendants
    • Call queues
    • Call routing and flows
  • Troubleshoot voice quality, calling issues, and user experience problems
  • Support Teams integrations with telephony and enterprise systems

User Experience & Support

  • Act as the onsite point of contact for Teams-related issues
  • Provide hands-on support to users across collaboration and telephony
  • Resolve incidents quickly in a live, business-critical environment
  • Drive improvements in how Teams is used across the organisation

Contact Centre (Secondary)

  • Support Genesys Cloud Contact Centre (user setup, routing, basic config)
  • Troubleshoot call handling and platform issues
  • Collaborate with stakeholders to improve contact centre performance

Operations & Environment

  • Monitor and maintain service performance and availability
  • Work with global teams supporting a distributed user base
  • Document configurations, fixes, and changes

Required Experience (Non-Negotiable)

  • Strong, hands-on experience with Microsoft Teams in an enterprise environment
  • Deep experience with Teams Phone System:
    • Call flows
    • Voice policies
    • Dial plans
    • Call queues / auto attendants
  • Proven ability to troubleshoot Teams voice and collaboration issues end-to-end
  • Experience supporting large user bases (enterprise scale)
  • Comfortable working onsite and directly with users

Nice to Have

  • Experience with Genesys Cloud Contact Centre
  • Exposure to UC transformations or migrations to Teams
  • Understanding of voice/network fundamentals (SIP, QoS, latency)

Profile

  • Teams specialist – not a generalist
  • Hands-on problem solver who can fix issues fast
  • Strong communicator with end users and stakeholders
  • Comfortable in a live, high-dependency environment

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At a glance

  • Job reference: BBBH1117_1780844322
  • Location: Dublin, County Dublin
  • Job type: Contract
  • Job sector: Technology
  • Salary: Negotiable
  • Published: 7th June 2026