# Microsoft Teams UC Engineer (Onsite – Dublin)

**Microsoft Teams UC Engineer (Onsite – Dublin)**

**Location:** Dublin (Onsite)

**Type:** Contract

**Overview**

We are seeking a **Microsoft Teams-focused Unified Communications Engineer** to support and optimise an enterprise collaboration and telephony environment.

This role is heavily centred on **Microsoft Teams Phone System** and end-user experience, with additional exposure to contact centre platforms. The environment has moved away from legacy UC platforms, so the focus is firmly on modern, cloud-based communication.

## Key Responsibilities

**Microsoft Teams (Core Focus)**

- Administer and support **Microsoft Teams** in an enterprise environment
- Manage and optimise **Teams Phone System** (voice enablement, policies, dial plans)
- Configure and maintain:
  - Auto attendants
  - Call queues
  - Call routing and flows
- Troubleshoot voice quality, calling issues, and user experience problems
- Support Teams integrations with telephony and enterprise systems

**User Experience & Support**

- Act as the onsite point of contact for Teams-related issues
- Provide hands-on support to users across collaboration and telephony
- Resolve incidents quickly in a live, business-critical environment
- Drive improvements in how Teams is used across the organisation

**Contact Centre (Secondary)**

- Support **Genesys Cloud Contact Centre** (user setup, routing, basic config)
- Troubleshoot call handling and platform issues
- Collaborate with stakeholders to improve contact centre performance

**Operations & Environment**

- Monitor and maintain service performance and availability
- Work with global teams supporting a distributed user base
- Document configurations, fixes, and changes

## Required Experience (Non-Negotiable)

- Strong, hands-on experience with **Microsoft Teams** in an enterprise environment
- Deep experience with **Teams Phone System**:
  - Call flows
  - Voice policies
  - Dial plans
  - Call queues / auto attendants
- Proven ability to **troubleshoot Teams voice and collaboration issues end-to-end**
- Experience supporting **large user bases** (enterprise scale)
- Comfortable working **onsite and directly with users**

## Nice to Have

- Experience with **Genesys Cloud Contact Centre**
- Exposure to UC transformations or migrations to Teams
- Understanding of voice/network fundamentals (SIP, QoS, latency)

**Profile**

- Teams specialist – not a generalist
- Hands-on problem solver who can fix issues fast
- Strong communicator with end users and stakeholders
- Comfortable in a live, high-dependency environment

## Apply now

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### At a glance

- Job reference: BBBH1117_1780844322
- Location: Dublin, County Dublin
- Job type: Contract
- Job sector: Technology
- Salary: Negotiable
- Published: 7th June 2026